Privacy Policy for HearthHound Coaching
HearthHound Coaching ("our site," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our pet training and behavioural services, including puppy socialisation classes, obedience training, behavioural modification, agility training, in-home training sessions, group workshops, and canine first aid guidance, through our online platform.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identification Information: Name, address, email address, phone number, and payment information when you register for classes, book sessions, or make inquiries.
- Pet Information: Details about your pet (e.g., name, breed, age, behavioural history, health conditions relevant to training) to tailor our services effectively.
- Communication Data: Records of your correspondence with us via email, phone, or other communication channels.
- Usage Data: Information about how you access and use our online platform, such as IP address, browser type, pages visited, and time spent on our site. This is collected via cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services, including scheduling and delivering training sessions and workshops.
- To process your registrations and payments.
- To communicate with you about our services, promotions, and updates where you have given consent.
- To personalize your experience and tailor our training programs to your and your pet's specific needs.
- To improve and optimize our services and online platform.
- To comply with legal obligations and resolve disputes.
3. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Contractual necessity: For the performance of a contract with you or to take steps at your request before entering into a contract (e.g., to provide training services).
- Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for direct marketing, website improvement).
- Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
4. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, website hosting, and analytics providers. These providers are obligated to protect your information.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
7. Security of Your Information
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:
HearthHound Coaching
315 Elmbridge Road, Suite 3A,
Brighton, East Sussex,
BN2 1PB,
United Kingdom